When it comes to customer service, Fenesta sets the bar extremely high. These are standards that they have constantly met and maintained and this is part of the reason that the company has grown the way that it has.
Customer service is the backbone of any organization. This is especially true for a sales-driven enterprise like Fenetsa and something that they understand well. Talking about customer service, the high benchmark is not just limited to service before the product is sold but also when it comes to after sales.
The staff members at Fenesta are available and accessible to the customers via social media or through the website and clients are encouraged to leave feedback and any suggestions on the company’s official Facebook page. Harnessing the power of social media Fenesta has used their Facebook page as a platform for direct communication with the consumers and this is something that has served them well.
When a client leaves any kind of feedback on the Facebook page, be it bouquets or brickbats, the customer service staff utilize the information to act accordingly. If there is a complaint against Fenesta it is looked into immediately and a solution provided and if there is a compliment, it is accepted with grace.
That being said, the team at Fenesta does not get into a comfort zone with compliments and constantly strive to maintain the same level of customer satisfaction that has been the trademark of the company over the years.
Have something to say to Fenesta? Go on to their Facebook page today or contact them directly via the website and have your voice heard today!
Customer service is the backbone of any organization. This is especially true for a sales-driven enterprise like Fenetsa and something that they understand well. Talking about customer service, the high benchmark is not just limited to service before the product is sold but also when it comes to after sales.
The staff members at Fenesta are available and accessible to the customers via social media or through the website and clients are encouraged to leave feedback and any suggestions on the company’s official Facebook page. Harnessing the power of social media Fenesta has used their Facebook page as a platform for direct communication with the consumers and this is something that has served them well.
When a client leaves any kind of feedback on the Facebook page, be it bouquets or brickbats, the customer service staff utilize the information to act accordingly. If there is a complaint against Fenesta it is looked into immediately and a solution provided and if there is a compliment, it is accepted with grace.
That being said, the team at Fenesta does not get into a comfort zone with compliments and constantly strive to maintain the same level of customer satisfaction that has been the trademark of the company over the years.
Have something to say to Fenesta? Go on to their Facebook page today or contact them directly via the website and have your voice heard today!
